Frequently Asked Questions

We’re here to make your experience with csmoarny.com simple, clear, and worry-free. Below are answers to some of the most common questions we receive.

📦 When will my order arrive?

We ship all orders directly from our facility in København, Denmark.
Estimated delivery times are:

Within Denmark: 2–5 business days

Once your order is on the way, you’ll receive a shipping confirmation email with a tracking link, so you can follow its journey at any time.

🌍 Do you offer international shipping?

At this time, we ship only within Denmark to ensure fast, secure, and reliable delivery. If you’re outside of Denmark, stay tuned — we hope to expand in the future.

🔍 How can I track my order?

After your order is dispatched, we’ll send you an email with a tracking number and link so you can monitor your shipment’s progress in real-time.

💳 What payment methods do you accept?

We support safe and secure payments through trusted providers commonly used in Denmark:

MobilePay
Visa
Mastercard

All payments are processed using encrypted, PCI-compliant technology to keep your information protected.

⏳ What if my order is delayed?

Delivery delays may occur due to holidays, extreme weather, or courier disruptions. If your order hasn’t arrived within the expected timeframe, contact us at info@csmoarny.com with your order number — we’ll investigate and assist you promptly.